Tyler Whitaker's Infotech

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Asterisk, VoIP, and Next Gen IVRs

February 13th, 2006 · No Comments

In the last couple of days, I’ve had a couple of people tell me about Asterisk.org. For those of you who are not familiar with the next generation of telephony, it come a long way for big iron Nortel and IntervoiceBrite. Now you’ve got low cost hardware and open source PBX solutions.

Asterisk is offering an open source PC PBX with built in VoIP solutions. This is perfect for guys like me who used Cisco voice routers running h.323 on a G.729 Codec. All the feature set at a very small cost. Check it out at: http://www.asterisk.org

What good is a PBX without an IVR to go with it. A couple of vendors that are looking very interesting are Voxeo and Angel.com. Voxeo has both hosted and server versions. Angel.com is a hosted solution. Both offer plenty of flexibility.

A couple of things amaze me with these offerings. First off, this type of feature set traditionally cost $3000+ per port. And now you can get it for next to nothing. Having the ASP/Hosted background that I have, I love the opportunity to use this functionality in the cloud, without the hardware, the maintenance, and the head count. This is bad news for the traditional vendors, but translates to good news for guys like me.

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